Why insurance claims take so long
Delays are frustrating. They’re also common because claims are a verification process: what happened, when it happened, what is damaged, what is covered, and what it costs to repair or replace.
Common steps that take time
- Initial intake and coverage verification
- Gathering evidence (photos, receipts, reports)
- Adjuster assessment and scope
- Estimating and contractor timelines
- Review for exclusions, limits, and deductible application
Why documentation requests are normal
Insurers use documentation to confirm the cause and the scope. It can feel excessive, but it’s part of the process they rely on to justify payment decisions.